Porters’ duties include:

• Meeting and Greeting the guest, and assisting with luggage
• Rooming the Guest; showing them how their room operates, location of light switches, environmental controls
• Luggage management
• Marketing the areas of the Hotel or resort including in house businesses and services
• Taking messages or mail for in house guests.
• Solving guest’s problems and queries about local and recreational facilities.

In some venues staff are multi-skilled and cross-trained, meaning that several different jobs will be performed by the same person.

For example:

• The concierge and the porter can be the same person
• Doorperson duties may be shared by the porters or concierge person

Sometimes porters share front desk duties and staff the reservations section.