Porters’ duties include:

  • Meeting and Greeting the guest, and assisting with luggage
  • Rooming the Guest; showing them how their room operates, location of light switches, environmental controls
  • Luggage management
  • Marketing the areas of the Hotel or resort including in house businesses and services
  • Taking messages or mail for in house guests.
  • Solving guest’s problems and queries about local and recreational facilities.

In some venues staff are multi-skilled and cross-trained, meaning that several different jobs will be performed by the same person.

For example:

  • The concierge and the porter can be the same person
  • Doorperson duties may be shared by the porters or concierge person

Sometimes porters share front desk duties and staff the reservations section.